At a time when DMK candidates for the Lok Sabha elections have been highlighting the goodies given to the public, some beneficiaries of the free TV distribution scheme have begun complaining
about its ‘inefficient’ service centre. ‘Till last month, I had no problem watching programmes on the free TV given by the Tamilnadu government’, Hari from Villivakkam said. ‘When I switched on the TV set recently, it was not functioning,’ he said, adding that he didn’t know whom to contact to get his set repaired. ‘A neighbour came to my rescue reminding me of the enclosure in the TV set which shows three service centre addresses along with phone numbers’, he added. ‘When I contacted one of the phone numbers given, the receiver asked me about the make of the TV for the service centre looks after Videocon TV sets only,’ said, adding that the other phone numbers were either not in use or reachable modes. Finally I got my set repaired in a private service centre paying more money. This is not the one case but several beneficiaries across the State experienced the same. Another beneficiary from Sirungundram near Singaperumal Koil in Kancheepuram district, on condition of anonymity, echoed the same view and bitter experience that he went through. When asked, the Electronic Corporation of Tamilnadu Limited (ELCOT) which is the nodal agency for the supply and commissioning of CTVs, its general manager (Projects) R Ilango said that it might have happened due to a communication gap. He assured that he would look into it to set right the problem.
about its ‘inefficient’ service centre. ‘Till last month, I had no problem watching programmes on the free TV given by the Tamilnadu government’, Hari from Villivakkam said. ‘When I switched on the TV set recently, it was not functioning,’ he said, adding that he didn’t know whom to contact to get his set repaired. ‘A neighbour came to my rescue reminding me of the enclosure in the TV set which shows three service centre addresses along with phone numbers’, he added. ‘When I contacted one of the phone numbers given, the receiver asked me about the make of the TV for the service centre looks after Videocon TV sets only,’ said, adding that the other phone numbers were either not in use or reachable modes. Finally I got my set repaired in a private service centre paying more money. This is not the one case but several beneficiaries across the State experienced the same. Another beneficiary from Sirungundram near Singaperumal Koil in Kancheepuram district, on condition of anonymity, echoed the same view and bitter experience that he went through. When asked, the Electronic Corporation of Tamilnadu Limited (ELCOT) which is the nodal agency for the supply and commissioning of CTVs, its general manager (Projects) R Ilango said that it might have happened due to a communication gap. He assured that he would look into it to set right the problem.Source :newstodaynet.com/newsindex.php?id=16794 & section=12
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